At Vivion Energy, we work to process and ship orders as efficiently as possible. Please review the information below for details about order processing, delivery timelines, shipping fees, and special shipping conditions.
Processing Time
All orders are typically processed within 2–5 business days after your order confirmation email has been received. Business days do not include weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email with the relevant delivery details.
Shipping Times
Vivion Energy may ship products from inventory located in Canada or the United States, depending on product availability and fulfillment location. Shipping timelines may vary based on where the item is stocked.
Canadian Inventory
Orders shipped from Canadian inventory generally arrive within 4–14 business days from the date the order has been processed.
U.S. Inventory
Orders shipped from U.S. inventory generally arrive within 7–20 business days from the date the order has been processed.
Faster shipping options may be available at checkout for select products and destinations.
Shipping & Handling Fees
Shipping and handling charges are calculated at checkout based on the products ordered, destination, and shipping method selected.
Orders of $5,500 CAD or more before tax may qualify for free shipping within Canada, unless otherwise stated. Certain product lines, oversized items, palletized shipments, or special-order items may be excluded from free shipping eligibility.
Some remote, rural, or hard-to-access areas in Canada may require additional shipping charges. These may include, but are not limited to:
For full details about shipping costs to your location, please contact our team before placing your order.
Large, Heavy, or Specialty Products
Some products sold by Vivion Energy, including energy equipment, HVAC systems, batteries, inverters, EV chargers, or other oversized items, may require special shipping arrangements due to size, weight, packaging, or freight protection requirements.
In some cases:
If a product requires special handling or shipping conditions, this will be communicated during checkout or by our team after the order is placed.
Dealer / Commercial Orders
Shipping terms for dealer, contractor, wholesale, or commercial-volume orders may differ from standard retail shipments. Freight rates, free shipping thresholds, and delivery conditions for these orders may be subject to separate agreements or quoted terms.
For larger project-based or commercial orders, please contact Vivion Energy directly for shipping arrangements and pricing.
Unexpected or Additional Shipping Charges
If additional shipping charges arise due to customer-requested changes after the order has already been processed or shipped, those charges will be the responsibility of the customer.
Examples include:
Any such additional charges must be paid before final delivery or release of the shipment, where applicable.
Delivery Notes
Please make sure your shipping address, contact number, and delivery details are accurate when placing your order. Delays may occur if incorrect or incomplete delivery information is provided.
Vivion Energy is not responsible for delays caused by carriers, weather, customs processing, inventory shortages, or other factors outside our control. Delivery timelines are estimates and are not guaranteed unless explicitly stated.
Order Inspection
Please inspect your order upon delivery. If your package arrives damaged, incomplete, or appears to have been mishandled during transit, contact us as soon as possible so we can review the issue and assist you.
Contact Us
If you have any questions about shipping, freight delivery, special handling, or shipping charges for your location, please contact Vivion Energy before placing your order.
