1. INTRODUCTION

Welcome to Vivion Energy.

These Terms and Conditions govern your use of our website, products, and services. By accessing this website or purchasing from us, you agree to follow these Terms.

If you do not agree, please do not use our website.

2. USE OF WEBSITE

You agree to use this website only for lawful purposes.

You must not:

• misuse the website or attempt unauthorized access
• interfere with security or functionality
• use the site for fraudulent or harmful activities

We reserve the right to restrict or terminate access if misuse is detected.

3. PRODUCTS & SERVICES

Vivion Energy provides energy-related products and services, including:

• equipment sales (e.g., batteries, inverters, EV chargers, HVAC systems)
• consultations and quotes
• installation coordination (where applicable)

All products and services are subject to availability.

We reserve the right to:

• limit quantities
• cancel orders
• discontinue products at any time

4. PRICING & PAYMENTS

• All prices are listed in CAD unless stated otherwise
• Prices may change without notice
• Payment must be completed before order processing

We use secure third-party payment providers to process transactions.

5. ORDER ACCEPTANCE

We reserve the right to:

• refuse or cancel any order
• limit quantities per customer
• cancel orders due to pricing or system errors

If your order is canceled, we will notify you and issue a refund if applicable.

6. SHIPPING & DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Delivery times are estimates and may vary due to:

• product availability
• carrier delays
• external factors beyond our control

Vivion Energy is not responsible for delays once the order has been shipped.

7. RETURNS & REFUNDS

All returns and refunds are handled according to our Refund Policy.

Products must meet return eligibility requirements.

8. INSTALLATION & THIRD-PARTY SERVICES

In cases where installation or third-party services are involved:

• services may be provided by independent contractors
• timelines and outcomes may vary
• Vivion Energy is not responsible for third-party performance unless explicitly stated

9. WARRANTIES

Product warranties, if applicable, are provided by manufacturers or specified in product details.

Vivion Energy does not provide additional warranties unless clearly stated.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Vivion Energy is not liable for:

• indirect or consequential damages
• loss of profits, data, or business
• delays or service interruptions

Use of our products and services is at your own risk.

11. INTELLECTUAL PROPERTY

All content on this website, including:

• text
• images
• branding
• design

belongs to Vivion Energy or its licensors.

You may not copy, reproduce, or use any content without written permission.

12. USER RESPONSIBILITIES

You agree to:

• provide accurate information
• use products properly and safely
• comply with all applicable laws and regulations

13. PRIVACY

Your personal information is handled according to our Privacy Policy.

14. FORCE MAJEURE

We are not responsible for delays or failure to perform due to events beyond our control, including:

• natural disasters
• supply chain disruptions
• government actions
• power or network outages

15. TERMINATION

We may suspend or terminate your access if:

• you violate these Terms
• misuse the website or services

16. GOVERNING LAW

These Terms and Conditions are governed by the laws of:

Ontario, Canada

17. CHANGES TO TERMS

We may update these Terms at any time.

Your continued use of the website means you accept the updated Terms.

18. CONTACT INFORMATION

If you have any questions, please contact us through the Vivion Energy website.